SEM Assistant Professor Zhou Xiaoyu, in collaboration with Peking University Associate Professor Zhang Yanlong and Singapore Management University Professor Wang Heli, studied empirically how Chinese firms translate their Corporate Social Responsibility (CSR) activities into financial market value through multiple paths. Their research was recently published in the Academy of Management Journal, entitled “Dare to Be Different? Conformity vs. Differentiation in Corporate Social Activities of Chinese Firms and Market Responses.”
With the integration of business and society, an increasing number of enterprise managers have placed special value on social responsibility, and CSR is regarded as a core concept in modern management practice. When practicing CSR, firms conduct business activities beyond the standard by ethical, legal and/or public norms, taking into consideration the impact of business activities on relevant stakeholders. Fundamental to CSR is sustainable business practices, which asks firms to make an effort to balance business operations and the natural and societal environments they exist in. However, CSR activities often consume considerable resources and capabilities of firms. Whether these activities can contribute to the market value of a firm, is therefore not only a key concern for corporate decision making but also an important input for financial-market investors to evaluate the firm.
While CSR is still a relatively new concept for both firms and market stakeholders in China, a great number of Chinese firms are practicing social responsivity and make their practices public by publishing CSR reports. These reports then become the informational base on which financial markets interpret the firms’ CSR practices. Yet the quality of the reports is relatively poor - almost half of them show inadequate details or scope and disclose only a small number of indicators for analysis - making it is difficult for firms to effectively realize their market value through CSR disclosure. One reason for this problem is that firms know little about how the stakeholders process their CSR activities. How stakeholders in financial markets evaluate firms’ CSR activities is therefore a worthy research topic.
Figure 1. Corporate Social Responsibility in light of sustainability
To address this gap, Dr. Zhou and collaborators creatively analyzed how security analysts evaluate firms based on their CSR activities. Security analysts act as information intermediaries in security markets, and their reports on listed companies and recommendation of their stocks affect companies’ stock price and market value. Security analysts’ judgments are therefore highly valued by investors in security markets. Information disclosed by this means is also thought to be able to significantly improve the efficiency of security markets. The researchers adopted both qualitative (i.e., in-depth interview and observation) and quantitative research methods, employing the concept network approach in communication research to decompose CSR activities into Conformity and Differentiation dimensions, and demonstrated the differential influences of the two dimensions on distinct stages of security analysts’ decision making.
Figure 2. Illustrations of the Conformity and Differentiation dimensions of CSR activities
The authors argued that security analysts’ evaluation of CSR activities is a “two-phase” process. In the first, “familiarity” phase, the goal is to determine whether a firm’s CSR activities meet the legal and institutional regulations. Firms engage in CSR following guidelines issued by the government, thereby showing their behavior complies with regulations. Firms ranked higher on the Conformity dimension are thus more likely to be covered by security analysts. In the second, “reasoning” phase, the analysts’ goal is to assess the strategic distinctiveness and hence the competitive advantage of a firm. Firms already meeting the regulative guidelines should then design and implement CSR practices that distinguish themselves from the competitors. In this sense, security analysts should be more likely to put forward higher recommendations for firms ranked higher on the Differentiation dimension. The paper empirically validates this hypothesis, demonstrating the goal-differing paths by which security analysts respond to CSR activities.
Figure 3. The two-phase model of security analysts’ evaluation of CSR activities
Adapted from TechBliss Solutions
This research finding has important implications for both CSR-related theories and management practice. First, drawing on a multi-dimensional perspective, the paper does in-depth analysis of Chinese firms’ CSR activities using the text analysis technique, revealing the diverse routes by which CSR activities reach their strategic value. Highlighting the match between CSR structure and security analysts’ decision making framework, this paper both extends the existing theories and offers firms potential strategies to design and implement CSR practices. Second, the paper shows systematically how distinct CSR dimensions could be related to security analyst’ goals at different stages, thereby providing security analysts with tools that can potentially be developed into a standard analysis template for evaluating CSR activities and ultimately helping improve information efficiency in security markets. Finally, this research has implications as to how to refine the management of Chinese firms’ CSR practices, particularly, how to use evidence-based policy to guide Chinese firms' effective CSR engagement by integrating market value realization and societal problem solving.
The Academy of Management Journal (AMJ) is the flagship journal of the Academy of Management, known for its rigorous academic standard and high-level quality. It is listed as one of the top 24 journals in economics and management by UT Dallas, as well as one of the top 50 journals recognized by Financial Times in ranking business schools by research. Key research areas in AMJ include strategic management, organizational theory, human resource management, and organizational behavior. Dr. Zhou Xiaoyu is one of only a few Mainland Chinese scholars who have published in AMJ.
This paper is a joint work by ShanghaiTech University, Peking University, and Singapore Management University. All three authors are corresponding authors. The authors would like to acknowledge the support of the ShanghaiTech Faculty Research Start-up Fund.
Read more at: https://doi.org/10.5465/amj.2017.0412